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Terms & Conditions

Before you order from our website, we recommend that you read our terms and conditions, our personal data policy and our cookie policy.

Company information
Scandposters.com is owned and operated by:

Scandposters / Linaa
Bergsoesvej 11
8600 Silkeborg
Denmark
Tel.: +45 4656 4444
Mail: info@scandposters.com
VAT. No: DK25790294

Copyright and Image
Our images/illustrations are protected by copyright. Downloading or reproduction of our images/illustrations, by any means, is prohibited and will be prosecuted to the fullest extent of the law.

Ordering – How to shop at Scandposters.com
When you shop at Scandposters.com, agreements are made in Danish. You must go through the following steps when you shop on the website:
1. Select the product you want to buy and add them to the basket. Then go to checkout.
2. Enter your personal information.
3. Select your delivery method.
4. Select your payment method and enter your details.
5. Accept our terms and conditions.
6. Check that all your personal information is correct and complete your purchase.

Once your purchase is complete, you will automatically receive an order confirmation. If you have not received an order confirmation, please check your spam filter. It is possible to receive a new order confirmation by sending a mail to: info@scandposters.com.

Ordering – Resellers
It is possible to become a reseller of e.g. our nature posters. If you are interested, please contact us at tel. +45 4656 4444 or info@scandposters.com.

As a reseller you can order products by sending an email to info@scandposters.com. It will be a big help if you write which products and how many of each you want to order. Orders will be processed as soon as possible.

The payment deadline for resellers is 10 days from invoice date. Then, 1,5 % in interest is charged, however at least 10 Euro.

Prices
All prices on the website are included VAT (a Danish Value-Added Tax of 25%). Prices are quoted in Euro (€).

Customers in the European Union have to pay VAT if they do not supply a valid VAT-number. Overseas customers don’t pay VAT and therefor the 25% will be subtracted during the checkout process.

Freight and insurance charges (delivery costs) will be added during the checkout process.

Shipping and delivery costs
We ship orders every business day (Monday to Friday). Your order will be shipped within 1-3 business days after you have ordered. If it is important that you receive your order very fast, please contact us at tel. +45 4656 4444 or info@scandposters.com.

We ship worldwide. The delivery costs depend on the weight of the package and the delivery country. Because we ship worldwide, total delivery costs will be showing during checkout process, after we collect and/or confirm your address information.

Customers within Europe can choose between a standard delivery (3-5 business days) and a tracked and fast delivery (1-3 business days). All orders to overseas customers are shipped with a tracked and fast delivery (3-7 business days).

The shipping prices are:
 
Europe Overseas
Standard International

0-1,5 kg – 10 Euro
(3-5 business days)
 
Not available
Tracked and Fast 0-1,5 kg – 15 Euro
1,51-50 kg – 20 Euro
(1-3 business days)
All orders – 30 Euro
(3-7 business days)

Your order is shipped as package. Shipments to customers within the EU are usually by UPS courier service. Registered airmail is the primary means of delivery to other destinations. Custom duties, if applicable, are the customer’s responsibility.

Please note that we cannot ship to P.O. boxes.

We recommend our customers from Denmark to shop on our Danish website: butik.scandposters.com

Payment
When you shop at Scandposters.com, you can pay with the following credit cards: Visa, Visa Electron and MasterCard. Please fill in card number, security number, and expiry date. Card number and expiry date are shown on the front of your credit card and the security number is found on the back of your card (the last three numbers on the right side just above the magnetic field).

All transactions are sent encrypted via SSL (Secure Sockets Layer) and are completely safe. There are no fees associated with your credit card payment. Note that the amount of your order is not withdrawn from your account before your order are shipped from us and that we cannot withdraw an amount that is higher than what you have approved when you ordered.

30 days return policy
We will be happy to issue you a full refund if, for any reason, you are dissatisfied with your purchase and if the merchandise is returned to us in its original condition and packaging within 30 days of the delivery date. Within the 30 days you inform us that you regret your purchase and return the item to us.

You right to return runs from the date you received your order. If the period expires on a public holiday, Saturday, Sunday, Christmas Eve or New Year’s Eve the deadline is extended to the following business day. If multiple items ordered in one order but delivered individually, your deadline runs from the day you received your final delivery.

To make use of the 30 days return policy you must notify us within 14 days of your receipt of the order. Please contact us on info@scandposters.com or tel. +45 4656 4444 in advance of sending. Returns are treated within 14 days of receipt.

PLEASE NOTE: All custom-designed and logo posters are personalized productions, which cannot be cancelled, for any reason, after receipt of your order confirmation. It is also not possible to return custom posters.

Return
If you regret your purchase, the items must be returned to the following address:

Scandposters / Linaa
Bergsoesvej 11
8600 Silkeborg
Denmark

Please enclose the return form in which you write your order number, and how you want your outstanding amount. For example you can exchange for another item or get your money back. Because you have paid with credit card we will transfer the money to your card. It is not possible to get the money transferred to another account.

When you return one or more items, you should ensure that it/they are securely wrapped. You are responsible for the package until we receive it. Therefore, we recommend you to save the postal receipt and tracking number. You pay the costs associated with returning the goods.

You pay for the return shipping when you take advantage of the 30 days return policy. We recommend that you send the item back in the original packaging since lack of original packaging can pull down the sales value of the item. Please read more under Item Valuation which you find below.

Note: We expect that you send the items as soon as possible after you have given notice of withdrawal and you must return it within 14 days after your given notice. We do not receive packages sent by cash on delivery.

Item Valuation
You can regret your purchase after you have tested the product. However, you can partially or completely lose your purchase amount if you have used/tested the product beyond what is possible in a physical store. The product value may be reduced because:

- You actually have taken the product in use.
- The product has been damaged while you were responsible for it.
- You have handled the product in a different way than necessary in order to determine the nature, capacity and function.
- You have broken the original packaging.

If the product value is reduced, we make a specific valuation of what the used/tested product can be sold for to another customer. We will not return the depreciation.

Warranty
According to Danish Law, there are 24 months warranty on items purchased on Scandposters.com. The warranty covers manufacturing and/or material defects. We recommend that you keep your invoice as warranty card. Depending on the specific situation, this means that you can get the product repaired or replaced or a refund/reduction in price. The complaint must be justified and the defect must not be caused by misuse of the product or other damage causing behavior.

If you have noticed a defect in the product, you must by law advertise within “reasonable time”. We recommend that you let us know as soon as possible and no later than two months after you discovered the defect. Please let us know by sending an email to info@scandposters.com. Depending on the situation you will receive information on how to proceed.

Please note, that the warranty does not cover defects or damages directly or indirectly caused by misuse, poor maintenance, violence or tampering.

Online Dispute Resolution
If you want to complain about your purchase, you should always start by contacting us at info@scandposters.com or tel. +45 4656 4444. If we cannot find a solution, you can complaint through the EU Commissions online complaint portal. It is especially relevant if you are a consumer living in an EU country. You can complaint here. If you submit a complaint, you should give our email address: info@scandposters.com.

Last update: June 20, 2018



 

Personal Data Policy

This personal data polity describes how Scandposters (Scandposters.com, we, us, our) collects, stores and processes information about you. The personal data policy applies to all the personal data we collect via Scandposters.com as well as to the information you give us when you visit Scandposters.com or contact us via phone or e-mail.

When we collect, process and use your personal data, we always comply with all the relevant rules and regulations.

Scandposters/Linaa is the data controller and is responsible for collection, processing and use of your personal data at Scandposters.com. If you have any questions or if you want additional information, please do not hesitate to contact us:

Scandposters / Linaa
Bergsoesvej 11
8600 Silkeborg
Denmark
Tel.: +45 4656 4444
Mail: info@scandposters.com
VAT. No: DK25790294

Collection of Personal Data

Order/request for quotation
When you make a purchase at Scandposters.com or when you request a quotation for one or more of our products, we collect data about you, i.e., name, postal address, delivery address (if it differs from the postal address), e-mail address, telephone number, payment information and your purchase.

We need your contact information, such as name and address, to be able to deliver the product you have purchased and to be able to handle a possible return/complaint. We collect your e-mail address so that we can send the order and delivery confirmations to you. Your telephone number is your customer number, and we only use it if it is necessary to contact you in connection with processing your order. When you pay for your product, we register your name, your credit card information, your IP address and the purchase time. This information is used and saved for payment purposes only and for us to be able to perform our obligations under the agreement as well as for investigation of fraud – for instance, credit card fraud – if required.

We also use the information about your order to be able to perform our accounting obligations in accordance with the rules laid down in the Danish Bookkeeping Act. According to the Danish Bookkeeping Act, it is our obligation to keep this information for at least five years.

If you do not wish to provide the personal data we collect in order to perform the purchase of a product, you will, regretfully, not be able to purchase products from us.

Cookies
When you visit Scandposters.com (also called the webshop), we automatically collect data about you and your use of the webshop. For instance, we register which search words you enter, your IP address as well as information about which sub-pages you visit and for how long. In addition, we collect technical information about, for instance, your browser type and your operating system. We do that in order to be able to optimize our webshop and to target our marketing activities. Moreover, part of this information is necessary for us to be able to exploit all the functionality of the webshop. We use cookies to collect this data. Please click here to see our cookie policy. 

Newsletter
When you subscribe to our newsletter, we collect you name and e-mail address, and you let us send e-marketing via e-mail to you one to three times per month according to your areas of interest. At any time, you can withdraw your consent and unsubscribe from our newsletter by clicking the unsubscribe link at the bottom of the newsletter you have received or by sending an e-mail to info@scandposters.com.

Use of Data Processors

The personal data you give us is considered confidential and will be processed with utmost caution. We disclose personal data to selected business partners. Our business partners process or use the data confidentially and in accordance with our instructions. They will not be allowed to ever use the data for any other purposes than the ones we have given them.

We make data available to technical business partners who handle operation, development and hosting of our servers and webshop. In addition, we make data available to business partners in connection with release of newsletters, improvement of the webshop, marketing activities and in connection with communication via e-mail. Further, we make name, address, e-mail and phone number available to the freight company that delivers your order.

Your personal data will by no means be made available or sold to others except from our business partners, unless special circumstances require us to do so. If, for instance, a Danish authority requires that we make data available in accordance with Danish law, or if the company is sold – partly or fully. If your personal data is made available to others in connection with company changes, it will take place in accordance with the rules and regulations that are in force at the time in question.

Below, please find examples of business partners who process data on our behalf:

DanDomain (webshop and payment system)
Sotea (hosting)
Post Nord (freight company)
DHL (freight company)
MailChimp (newsletters)
Google (statistics and marketing)
Bing (statistics and marketing)
Facebook (statistics and marketing)

Three of these partners are established in the United States. The necessary guarantees for the transfer of information to the United States are secured through the data processor's certification under the EU-U.S. Privacy Shield, cf. EUs General Data Protection Regulation article 45.

Copies of certifications are available here:
MailChimp – click here
Google – click here
Bing/Microsoft - click here
Facebook – click here

Your Rights

According to the regulation, you have the right to contact us in order for you to find out if we store data about you, and if so which data and the purpose of this data, the recipients of the data and where the data comes from (the right of access).

You can contact us in writing at info@scandposters.com or by postal letter to our postal address. If you send us a request for access, you must attach documentation that substantiates that you are the person you say you are. We will reply to your request within four weeks.

If your personal data is inaccurate or incomplete, you can have it corrected or changed at any time (the right to rectification). If you find inaccurate data in the information we have registered about you, we recommend that you contact us at info@scandposters.com so that the information can be corrected /updated.

In some cases, part of or all the personal data can be deleted at your wish (the right to erasure). To the extent that your data is necessary for us to meet, for instance, our accounting obligations, we are not legally bound to delete your personal data.

You can withdraw the consent you gave us in connection with subscribing to our newsletter at any time. You can withdraw the consent via a link in the newsletters you get (unsubscribe from newsletter) at any time or by sending an e-mail to us at info@scandposters.com.

You can contact us at any time if you want your personal data delivered in a commonly used format and if you want your data transmitted to another data controller (the right to data portability).

You have the right to object to the way we process the personal data we collect to improve the functionality and structure of our webshop as well as for possible direct-marketing activities (the right to object). In your written objection, you must specify which type of processing you object to.

Erasure of Personal Data

The information you have given us in connection with your subscription to our newsletter will be deleted when you withdraw your consent (unsubscribe from the newsletter).

We will store the information you have given us when you placed your order (i.e., name, address, phone number, e-mail address, and list of ordered products) for at least five years.

The information that has been collected via Google about your behavior on and use of Scandposters.com will be deleted automatically after 38 months.

Security

We have carried out appropriate technical and organizational security measures to prevent personal data from being accidentally or illegally destroyed, lost, changed or impaired and to prevent it from being brought to the knowledge of unauthorized persons or getting abused.

Only employees who have a real need to access your personal data in order to perform their jobs have access to your personal data.

Changes in Personal Data Policy

We can make justified changes to our personal data policy at any time. You can always find an updated version of the personal data policy onScandposters.com in the section “Terms and Conditions”.

Last update: September 11, 2018




 

Cookie Policy

This webshop uses cookies, which means that when you visit our website, the system collects information about you which is used, among others, to adjust and improve the contents and functionality of the webshop.

If you do not wish the system to collect information, you should delete your cookies (read about how you do that here) and not use our webshop.

If you continue to use the website, you implicitly accept the use of cookies. Read more about our use of cookies below.

Company information
Scandposters.com is owned and operated by:

Scandposters / Linaa
Bergsoesvej 11
8600 Silkeborg
Denmark
Tel.: +45 4656 4444
Mail: info@scandposters.com
VAT. No: DK25790294

What is a cookie?
A cookie is a small text file/data file – a piece of code – that the website saves on your computer, tablet or smartphone when you visit the website. A cookie is not a program, but a passive file. For example, it cannot collect data from your computer's hard disk or spread viruses and other damaging programs. A cookie is used to keep track of what is happening during your visit to the website and to recognize your computer if it returns to the website at a later point in time.

The purpose of cookies on the webshop
The cookies on the webshop can be split up into four categories: necessary, functional, statistical and marketing cookies.

The necessary cookies ensure that the webshop can be used. They do that by activating basic functions such as page navigation, and they grant access to the secured areas of the webshop. Without these cookies, the webshop would not work properly.

The functional cookies make sure that the webshop can remember information that changes the way the webshop looks or behaves if, for instance, you are a private or a business customer.

Statistical cookies help us understand the way you interact on Scandposters.com by collecting and reporting information about your behaviour in the webshop. These cookies also record whether you have visited our site before and which browser you are using, etc. We use this information for statistics and to continuously optimize the webshop.

Marketing cookies are located on Scandposters.com by third parties that can be categorized under marketing partners, advertising networks, and social media (such as Google, Bing, and Facebook). Third parties act as intermediaries to show you our content such as messages, offers, and ads. These cookies collect anonymous data that cannot be returned to your identity. However, please note, that if you are logged in to a service from one of these third parties during your visit to our website, the third party will be able to assign the technical data to your profile. The processing of this data is subject to the third party data policy.

Marketing cookies are primarily used for:
- collecting information/data so that we better can adapt our marketing to your interests.
- reaching out to our users by providing relevant, personalized information through various media (such as banner and social media) based on your actions in our webshop.
- making statistics and measuring the impact of our marketing campaigns.

Scandposters.com uses the following types of cookies:

Session cookies
Session cookies are necessary for keeping a connection between your computer and our website. For instance, they are used in connection with the shopping basket where the session cookies remember what you have added to the basket before you proceed to checkout. If you have disabled cookies in your browser, your shopping basket will be empty when you proceed to checkout. The session cookies will be deleted when you close your browser.

Persistent cookies
Persistent cookies are saved on your computer and are used to remember a choice you have made. For instance, this type of cookie helps the website remember the information you have entered and the settings you have made when you revisit the website in the future. As a result, you will get faster and easier access, since you do not have to log in again, just to give you an example.

Performance cookies (statistics)
Performance cookies are used to improve the website and its operation as well as to collect data we can use in marketing contexts. These cookies help us understand how users interact with our website by collecting and reporting information anonymously for use in statistics. For example, these cookies are used to count the number of visitors, to see a list of internal searches, and to show which subsides the users most often visit.

Some of these cookies are generated by our website and can only be seen by us. These cookies can to a limited extent collect data that can be attributed to the individual user. This is e.g. the user's IP address, which is only used in connection with debit card fraud.

Other performance cookies are from Google and Facebook.

Google Analytics: This cookie collects data about your behavior (traffic data, including your IP adress) at our website. This data is used for our statistics in Google Analytics and in connection with our marketing through Google Ads.

Please note, that we have enabled Google Signals. This means that Google Analytics compares the visitor information collected on our website with Google information from users with Google Accounts, who are logged in and consented to ad customization. These Google information may e.g. be your search history, your You-Tube history, and data from other websites using Google Signals. You can delete your Google data via My Activity.

Data generated by Google Analytics is sent to and stored on Google servers in the US. You can deactivate cookies from Google Analytics here.

Facebook: This cookie collects data about your behavior on our website and compares it with your profile on Facebook and/or Instagram (owned by Facebook) if you are logged into your Facebook account while visiting our website. This information helps us optimize our marketing on Facebook. We only have access to a fully anonymized statistics and cannot assign data to the individual user.

How to delete or block cookies
You can delete or block cookies on your computer at any time by changing the settings in your browser. Where you find the settings depends on the browser you use. Please note that if you choose to block cookies, you will be unable to use a lot of the website's functionality and services, because they require that the website remembers the choices you make.

Previously accepted cookies can be deleted from your computer at any time. You can do that in your computer’s internet options. How to do it depends on the browser you use. To get help to delete or block cookies, click here

Last update: September 11, 2018